Drivers' Frequently Asked Questions

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• Below is a small sample of some of the most frequently asked questions from drivers.
• Please call us (1-800-363-6693) if you don't see your question answered here.

I had my vehicle in for an A service last week. Why did I get a PM Notice saying my vehicle was overdue for an A service?

Two things trigger our Preventive Maintenance (PM) reminders: time (every four months) and your vehicle odometer reading (every 4,000 km). In most cases the odometer reading triggers first. We rely on regular odometer readings through our monthly distance reporting system and through our Pre-Authorization Service The PM Service is an exception based trigger--meaning we won't send your vehicle coordinator a PM notice until your vehicle is over the 4,000 km trigger.

If you've received a PM notice after you've already had the service performed, one of several things may have happened:

• You took the vehicle for an A service before you received our PM notice and the service facility didn't call us for Pre-Authorization. If we don't receive a call from the service facility, your vehicle's maintenance history won't be updated in our system, so we'll continue to issue the PM notice. If this happens, simply call us to have your vehicle's maintenance history updated.
• You took the vehicle in for an unrelated repair and we asked the facility to perform the A service even though the PM notice was just issued. We do this to save you a second trip to the service facility. You can disregard the notice in this case.
• We had an inaccurate monthly odometer reading. If the monthly odometer reading sent to us is incorrect, your PM notice will be affected. The PM service is one of the reasons why accurate monthly distance reports are so important.

Can I use my Fuel Card to purchase a car wash?

Yes if the value of the car wash is less than $25. If you are taking your vehicle for a thorough cleaning (shampoo rugs and detail), ask the facility to call FLEET.

We'll ask them to bill FLEET directly and you won't need to use your FuelCard. Remember, if you're in the Winnipeg area, stop by our facility for a quick and thorough cleaning.

I'm at the fueling station and I've just realized I've lost my FuelCard--after I've fueled up my FLEET vehicle. What do I do?

You'll need to pay for the fuel yourself at the pumps, but FLEET will reimburse you. Send a copy of your receipt with a short note with your vehicle's unit number to FLEET c/o Accounts Payable, 626 Henry Avenue, Winnipeg Manitoba, R3A 1P7. Or, if you're in the area, stop by the FLEET Customer Service Office and we'll gladly reimburse you for your fuel expense.

Please be sure to call FLEET as soon as possible to report your lost or stolen FuelCard. We'll cancel the card and send you a replacement.

How can I get a new vehicle?

You'll need to contact your vehicle coordinator for new vehicle information. If your organization doesn't have a central coordinator, call FLEET. We'll be happy to discuss your new vehicle options.

I lost my rear licence plate. Can I just go to my local Autopac agent?

No. FLEET is your MPI agent. We look after all aspects of your vehicle insurance including replacing lost or stolen plates, stickers, registration cards, and renewing your insurance annually.

If you lose a plate, sticker or registration card, please call FLEET. Other agents will not be able to access your vehicle in MPI's system. We can issue new plates directly from our head office in Winnipeg and have them out to you usually the next business day.

• See how to order replacement plates.

What's my vehicle unit number?

There are several things you can do to find out your vehicle unit number:

1. FuelCard. Take a look at your FuelCard. The middle five digits is the unit number.
2. Inside door jamb. You'll find a sticker with your unit number on the inside of the driver's-side door.
3. Call FLEET. We'll be happy to look up your unit number for you.

My organization has two FLEET vehicles that we share among several drivers. Can I use the same FuelCard to buy fuel for both vehicles?

No. You'll receive one FuelCard for each vehicle. Our FuelCard system makes it easy for you to purchase fuel and minor operating supplies. It's also how we track fuel consumption for every vehicle so it's very important that you use the right FuelCard for the right vehicle. If you fuel up using another vehicle's card, our fuel data, and any reports your organization requests from us, will be flawed. You can easily check that you're using the correct card by cross-referencing the unit number with the middle five digits on your FuelCard.

My mini-van has a sticker on the driver's side window that says it's E85 capable. What is E85 and do I have to do anything different to maintain it?

An E85 vehicle (or flexible fuel vehicle) means that its engine can operate on a combination of fuel types. Your mini van can run on 100% regular unleaded gas, E85 (85% ethanol, 15% gasoline) or any mixture in between. Ethanol is a cleaner fuel that emits lower emissions than regular unleaded gas. You shouldn't experience any differences with driving or maintaining the vehicle.

You can use your FLEET credit card to fill up your E85 vehicle at our E85 cardlock pump.

Document created April 12, 2002.

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